Refund policy
Returns
We have a 60-day refund policy, which means you have 60 days after receiving your item to request a refund.
To be eligible for a refund, your item must be in good, undamaged condition and include proof of purchase.
To start a refund request, you can contact us at info@trylupina.com. Please note that returns will need to be sent back to the original shipping address.
If your refund is accepted, we’ll send you return instructions on how and where to send your package. Items sent back to us without first requesting a refund will not be accepted.
You can always contact us for any refund questions at info@trylupina.com.
Damages and issues
Please contact us within 60 days if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.
Exchanges
To request an exchange, contact us at info@trylupina.com first. Once your exchange request is verified, we will provide instructions on how to return the original item. The exchange process must be initiated before sending any items back.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your refund, please contact us at info@trylupina.com.